Mava: AI-Powered Support for Community-Driven Companies

Mava is an AI-powered customer support platform designed specifically for community-driven and Web3 companies. It streamlines support operations by integrating with popular communication channels like Discord, Telegram, Slack, and web chat, enabling seamless interaction across platforms. With features such as AI Support, a Shared Inbox, real-time Analytics, Team Collaboration, and Documentation, Mava empowers teams to deliver fast, consistent, and intelligent support. Users can train AI agents using existing knowledge bases, including websites, Google Docs, and GitBook, ensuring the AI understands their unique context. The platform supports both public and private ticket handling with smooth human handover, making it ideal for growing communities that need scalable, automated assistance.

Key Features:

• AI Support: Intelligent AI agents that handle customer inquiries using your knowledge base.
• Shared Inbox: Centralized view of all support requests from multiple channels.
• Analytics: In-depth insights into response times, satisfaction ratings, and agent performance.
• Team Collaboration: Real-time coordination among team members with shared access to tickets.
• Documentation: Built-in knowledge base for training AI and sharing information.
• Multi-Channel Support: Integrates with Discord, Telegram, Slack, Web Chat, and Email.
• AI Training: Train AI agents using existing resources like websites, Google Docs, and GitBook.
• Public & Private Ticketing: Handle both public and private support requests with human handover.
• Conversational Forms: Create interactive forms for gathering user information.
• Scalable Pricing: No limit on team members; pricing based on support request volume.

Pricing: Mava offers a Free plan with 100 support requests per month and basic features. Paid plans (Starter, Bullish, Diamond, Whale, Enterprise) offer higher request limits, more AI training sources, advanced features like Webhooks & API, multi-lingual AI bots, and priority support. Annual plans include a 17% discount. All plans include AI capabilities at no extra charge.

Conclusion: Mava is a powerful and scalable AI support solution that enables community-driven companies to automate and enhance their customer service operations with intelligence, collaboration, and deep analytics.