Macha AI: Empowering Zendesk Support Teams with AI-Powered Tools

Macha AI is a suite of Zendesk-native AI applications designed to help customer support teams reply faster, work smarter, and delight customers. Built with GPT-5, it offers a range of AI tools including AI Copilot for Agents, AI Ticket Translations, Auto Reply AI Agent, AI Knowledge Base, and Past Tickets AI. Trusted by over 200 support teams across 22+ countries, Macha AI is built for privacy and trust, featuring a zero data retention policy and GDPR compliance. It supports over 80 languages and has processed more than 100,000 tickets, making it a powerful solution for modern support operations.

Key Features:

• AI Copilot for Agents: Enhances agent productivity with real-time AI assistance.
• AI Ticket Translations: Translates support tickets across over 80 languages in real time.
• Auto Reply AI Agent: Automatically generates and sends replies to common customer inquiries.
• AI Knowledge Base: Builds and maintains a smart, AI-powered knowledge base.
• Past Tickets AI: Leverages historical ticket data to suggest relevant solutions.
• Zendesk-Native Integration: Seamlessly works within the Zendesk ecosystem.
• Multi-Language Support: Processes and translates tickets in over 80 languages.
• Zero Data Retention: Ensures customer data privacy with no data stored.
• GDPR Compliance: Meets strict European data protection standards.
• Custom AI Apps: Tailored solutions available upon request.
• Enterprise Plans: Includes priority support and scalable options.

Pricing: Macha AI offers a freemium model with a 7-day free trial for all apps, no credit card required. Individual apps are priced as follows: AI Copilot for Agents at $15/license/month, Auto Reply AI Agent at $15 per 100 replies/month, AI Ticket Translations at $5/license/month, AI Knowledge Base at $15 per Zendesk instance/month, and Past Tickets AI at $20 per 500 tickets/month. Pricing varies per app and supports both license-based and usage-based models.

Conclusion: Macha AI is a powerful, privacy-first AI toolkit that transforms Zendesk support operations, enabling teams to deliver faster, smarter, and more personalized customer experiences at scale.