Support Sidekick: Elevating Support Teams with AI-Powered Zendesk Assistance

Support Sidekick is an intelligent AI tool built specifically for Zendesk support teams, designed to streamline and enhance customer service workflows. By leveraging historical ticket data and your unique writing style, it delivers instant, context-aware response drafts, reduces resolution time, and boosts agent productivity. Ideal for customer support professionals seeking efficiency and consistency, it integrates seamlessly into Zendesk and operates in real time, ensuring every interaction is informed and personalized.

Key Features:

• Magic Macros: AI generates first-draft responses before a ticket is even opened, saving time and effort.
• Context at Your Fingertips: Instantly surfaces similar past tickets to provide relevant historical context.
• Smart Summaries: Automatically extracts and condenses key questions into clear, scannable bullet points.
• Intent & Tone Detection: Analyzes incoming customer emails to identify questions, intent, and tone for more accurate responses.
• Real-Time Integration: Works live within Zendesk, offering AI assistance as tickets arrive.
• Custom Language Style: Adapts to your team’s tone and phrasing for consistent, authentic communication.
• Unlimited Tickets & Users: All plans support unlimited ticket analysis and user access.
• 60-Day Money-Back Guarantee: Risk-free trial to ensure satisfaction.

Pricing: Support Sidekick offers three straightforward plans: Starter at $50/month, Standard at $100/month (most popular), and Plus at $150/month. All include unlimited tickets analyzed, unlimited users, and a 60-day money-back guarantee. Custom plans are also available for larger teams.

Conclusion: Support Sidekick is a game-changer for Zendesk support teams, combining intelligent automation with contextual awareness to deliver faster, more accurate, and personalized customer service—making every support agent more effective and efficient.