Easy Ticket AI: Revolutionizing Zendesk Support with Intelligent Automation

Easy Ticket AI is a powerful AI-driven solution designed to streamline and enhance customer support operations within Zendesk. It empowers support teams to resolve tickets faster by generating intelligent reply drafts, analyzing customer sentiment, and automatically filling in ticket priority and type. With the ability to learn from your help center and past interactions, it ensures consistent brand tone while offering multilingual translation and AI-powered resource recommendations. Its embedded AI assistant chat provides accurate, source-backed responses to customer inquiries, making it ideal for organizations seeking efficiency, accuracy, and scalability in their support workflows.

Key Features:

• Automatic AI reply drafts that reduce writing time by up to 90%
• AI-powered ticket analysis with sentiment detection and content recommendations
• Auto-fill for ticket priority and type based on AI insights
• AI rewrite and translation in over 40 languages
• AI assistant chat trained on your help articles with source references
• Self-learning capabilities that adapt to your team’s style and knowledge base
• Help center Q&A functionality for customer-facing support
• Unlimited AI features including drafts, rewriting, translation, and analysis
• Custom features, API integrations, and CRM connectivity available upon request

Pricing: Easy Ticket AI offers a flexible trial period followed by a paid subscription model, billed monthly at $20 per agent or annually with 20% savings. You only pay for agents who actively use the tool after the trial, making it cost-effective and scalable.

Conclusion: Easy Ticket AI is a transformative support assistant that accelerates resolution times, enhances consistency, and empowers teams with intelligent automation—perfect for businesses aiming to deliver faster, smarter, and more personalized customer service.