adigi.ai: Revolutionizing Travel Provider Operations with AI Automation

adigi.ai is a powerful, Germany-based AI platform designed specifically for travel providers, including tour operators, travel agencies, and online travel agencies (OTAs). Built by adigi GmbH since 2019, the platform delivers intelligent automation across customer service, booking processes, and inquiry management, enabling seamless, 24/7 travel consultations. With a focus on DSGVO compliance and data security, adigi.ai leverages advanced NLP and machine learning tailored for tourism to transform customer inquiries into personalized, high-quality travel offers in minutes. Its suite of tools—HolidayService-Plattform, Der Superkollege®, HolidayChat with adigiGPT, and integrated message routing—streamlines workflows, boosts conversion rates, and enhances customer experience without requiring technical expertise.

Key Features:

• HolidayService-Plattform: Automates customer service inquiries, accounting, data synchronization, and report generation with up to 70% of requests handled fully automatically.
• AI Potential Analysis for Tourism: A 3-phase assessment to identify and implement optimal AI use cases based on a company’s unique processes.
• Der Superkollege®: AI-powered tool that converts travel inquiries into bookings with personalized hotel recommendations, multilingual support (English, French, Polish, Dutch), and integration with paxlounge.
• HolidayChat with adigiGPT: Empathetic, friendly, and sales-oriented AI chatbot offering real-time, human-like responses and direct booking integration via IBE.
• Natural Language Understanding (adigi-NLU / HoLUnder): Custom-trained NLP stack using PyTorch, transformers, and spaCy to accurately interpret customer preferences and intent.
• Price-Performance Sorting (adigi-PLS): Smart algorithm that evaluates offers based on hotel stars, reviews, proximity to beach, kids' clubs, direct flights, renovation status, and room types.
• Multi-Channel Inbound Integration: Accepts inquiries via IMAP, website forms, and WhatsApp, routing them intelligently to the right system or agent.
• Seamless System Integration: Connects with major travel systems like Amadeus, Peakwork, Midoco, Bosys, and Passolution—no technical skills required.
• Live Offer Functionality in Chat: Enables customers to view and book travel offers directly within the chat interface.
• Manual Override & Human Handoff: Every automated process can be paused, reviewed, or taken over by a human agent at any time.
• End-to-End Documentation: All interactions are fully documented for transparency and auditability.
• High Test Coverage & Agile Development: Built with Behavior-Driven Development and over 98% test coverage, ensuring reliability and scalability.
• Cloud Infrastructure on AWS: Secure, scalable, and GDPR-compliant architecture using Docker, Terraform, and AWS KMS encryption.
• Free Access to AI Potential Analysis (Phase 1): A no-cost first step to explore AI automation opportunities tailored to your business.
• 14-Day Return Guarantee: Allows travel providers to test the service risk-free.
• Multi-Branch Support with Discounts: Special pricing for travel agency branches (30% discount), with options for chains and cooperations.

Pricing: adigi.ai offers a flexible pricing model with a freemium approach through its free AI Potential Analysis (Phase 1), followed by tiered subscription plans. The compact version of HolidayChat is available for €60/month, while the customizable version for OTAs and tour operators starts at €480/month. The Superkollege® service is priced at €60.00/month (all-inclusive), with a one-time setup fee starting at €90.00. All prices are net, excluding VAT, and include dedicated onboarding, technical support, and unlimited inquiries, follow-ups, and emails.

Conclusion: adigi.ai stands out as a highly specialized, reliable, and innovative AI solution for travel providers, combining deep industry expertise with robust, secure technology to deliver smarter, faster, and more profitable customer service automation—making it an essential tool for modern travel businesses aiming to scale efficiently and enhance customer satisfaction.