command.ai: Smarter, Non-Annoying User Assistance for Modern SaaS

command.ai is an innovative AI-powered user assistance platform designed to enhance user adoption and onboarding for product, growth, marketing, and customer experience teams. Built with a philosophy of "listening before speaking," it delivers subtle, intelligent guidance through AI-Guided Nudges and an advanced AI Support Agent (Copilot) that acts as a natural language interface for real-time help, walkthroughs, and actionable insights. The platform leverages generative-first AI with out-of-the-box personalization, hallucination management, and robust data ingestion via APIs, ensuring accurate and context-aware interactions. With features like co-browsing, spotlight search, product tours, surveys, in-app feedback, checklists, and behavioral targeting, command.ai empowers teams to create frictionless, user-centric experiences. Its deep integrations with 24+ tools, including Segment and Salesforce, and compliance with GDPR, HIPAA, and SOC 2 Type II make it a trusted choice for enterprise-grade SaaS products. Advanced analytics dashboards track engagement, annoyance scoring, and NPS, while whitelabeling and multi-language support offer flexibility for global teams.

Key Features:

• AI-Guided Nudges for behavior- and intent-based user engagement
• AI Support Agent (Copilot) with natural language interaction and action completion
• Generative-first AI with out-of-the-box personalization and hallucination management
• Ingest APIs to integrate internal data for smarter responses and actions
• Co-browse functionality for real-time, interactive user guidance
• Personalized content suggestions, product tours, surveys, in-app feedback, and checklists
• Spotlight search for instant app navigation
• Logical, intent-based, and behavioral targeting with annoyance throttling and air traffic control
• Multi-language support and system prompt override
• Model selection across GPT-3.5, GPT-4o, GPT-4-Turbo, and GPT-4
• Hallucination auditing (X-ray) and analytics dashboards (engagement, strikes, NPS, annoyance scoring)
• Whitelabeling and advanced styling options
• Integrations with 24+ tools, including Segment and Salesforce, via no-code setup
• Security compliance with GDPR, HIPAA, and SOC 2 Type II (security, privacy, availability)
• Enterprise-grade features: SSO (SAML 2.0), roles & permissions, custom DPA, and self-hosting
• Support for 25 million+ users with a vision to scale to 100 million or 1 billion
• Resources including case studies, changelogs, UX best practices, and a weekly AI blog digest
• Podcast series: "The AI Collection" and "Best of 2024"

Pricing: command.ai offers three pricing tiers: Starter, Growth, and Enterprise. The Starter plan provides foundational features with limited sources and workflows, while the Growth plan unlocks advanced capabilities like model selection, hallucination auditing, and multi-language support. The Enterprise plan offers unlimited resources, full customization, and premium security and collaboration tools. All plans include core features such as text responses, message history, user feedback, proactive messaging, clarification, and language support. The platform is currently being acquired by Amplitude, ensuring continued operation and future enhancements.

Conclusion: command.ai is a powerful, user-first AI assistance platform that transforms how SaaS teams guide users through their products—delivering intelligent, non-intrusive support that boosts engagement, reduces friction, and drives measurable product-led growth.