ttec.ai
ttec.ai supercharges contact centers with intelligent, real-time AI tools for better customer and agent experiences.
Category: Automation
Price Model: Subscription
Audience: Business
Trustpilot Score: N/A
Trustpilot Reviews: N/A
Our Review
ttec.ai: Transforming Customer Experience with AI-Powered Intelligence
ttec.ai is a comprehensive AI-powered customer experience (CX) platform developed by TTEC as part of its 'Generation AI' strategy, designed to enhance contact center operations through intelligent automation, real-time insights, and human-AI collaboration. Tailored for CX professionals and organizations, it empowers teams with advanced tools that improve communication, coaching, analytics, and support across global customer interactions. From real-time voice translation and accent-aware speech analysis to AI-driven employee coaching and fraud detection, ttec.ai delivers a seamless, scalable, and highly responsive CX ecosystem.
Key Features:
- TTEC ADDI: AI-powered voice translation for multilingual support
- TTEC Clarity: Conversational Clarity to improve communication quality
- TTEC Perform: AI-driven employee coaching and real-time feedback
- TTEC Let Me Know: AI-powered knowledge assistant for instant support
- TTEC RealSkill: AI training simulations for skill development
- TTEC Insights: AI-powered analytics to track and optimize CX performance
- Intelligent Fraud Automation: AI to detect and prevent fraudulent activities
- Accent Localization: Accent-aware speech analysis for personalized service
- Voice-to-Voice Translation: Real-time multilingual conversation translation
- Noise Reduction: Background noise minimization for clearer calls
- Grammar Guru: Real-time grammar correction for written communications
- Instant Insights: Live analytics on customer interactions
- Self Service: Intelligent Virtual Assistants for 24/7 automated customer support
Pricing: As a B2B enterprise solution, ttec.ai operates under a subscription-based model, offering tailored plans for organizations seeking to scale their customer experience with AI.
Conclusion: With a suite of cutting-edge AI tools recognized by three Stevie® Awards in 2025, ttec.ai stands as a transformative force in customer experience, delivering smarter, faster, and more empathetic interactions for teams and customers alike.
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