Aprecomm: Revolutionizing Broadband Customer Experience with AI-Powered Self-Healing WiFi

Aprecomm is an innovative AI-driven customer experience (CX) suite designed specifically for broadband service providers, delivering intelligent, self-healing WiFi networks for homes and businesses. Built on a powerful hybrid architecture combining Agentic AI at the edge with machine learning in the cloud, Aprecomm’s Evolv® AI engine provides 360° network intelligence by analyzing data from CDNs, OLTs, ONTs, and in-home CPE devices. The platform enables real-time diagnostics, automated troubleshooting, and proactive issue resolution, significantly improving user experience and reducing operational costs. With proven results such as a 3X increase in average user speeds within 15 days and a 62% reduction in truck rolls, Aprecomm empowers ISPs to offer zero-touch, behavior-led network optimization. Its advanced Quality of Experience (QoE) algorithms model user behavior and application performance to dynamically allocate bandwidth and predict churn, enabling targeted upsell and cross-sell opportunities. Trusted by over 50 service providers globally—including ACT Fibernet, Edgecore Networks, and Nokia—and deployed across 190+ consumer premises equipment devices, Aprecomm is a leader in AI-powered Smart Home and industrial network solutions. The platform is GDPR-compliant, SOC2-certified, and adheres to industry-leading security standards, making it a reliable choice for enterprises and service providers focused on operational excellence and customer satisfaction.

Key Features:

• 360° Network Intelligence: Aggregates real-time data from CDN, OLT, ONT, and CPE devices for comprehensive visibility.
• AI-Driven QoE Optimization: Models user behavior and application performance to deliver personalized, high-quality WiFi experiences.
• Self-Healing & Self-Optimizing Networks: Automates troubleshooting and adjusts network settings dynamically to prevent issues.
• Behavior-Led Consumer Insights: Enables churn prediction, upsell, and cross-sell through intelligent analytics.
• Proactive Issue Detection: Identifies network faults and bottlenecks before they impact users.
• Edge AI Integration: Delivers real-time performance insights directly at the network edge.
• Automated Workflows: Streamlines operations with intelligent, end-to-end automation.
• TR-369 & USP Protocol Support: Ensures standards-based device management for seamless integration.
• Virtual Wireless Expert (VWE): A flagship AI-powered CX application for cloud-managed, intelligent network operations.
• Global Scalability: Deployed across Latin America, the US, UK, and Southeast Asia with multi-market partnerships.
• Enterprise-Grade Security & Compliance: SOC2, GDPR, and ISO/IEC 27001:2022 certified with robust data protection measures.

Pricing: Aprecomm offers a flexible pricing model tailored to service providers, with options including subscription-based access and bundled solutions (e.g., Wi-Fi 6 Access Points with complimentary VWE). While specific pricing details are not publicly listed, the availability of a complimentary 12-month VWE access in partnerships suggests a freemium or trial-based approach for new customers.

Conclusion: Aprecomm stands at the forefront of AI-driven broadband network optimization, transforming how service providers manage customer experience. With a proven track record of boosting speeds, reducing costs, and enhancing resolution efficiency, it’s an indispensable tool for ISPs aiming to deliver seamless, intelligent WiFi at scale.