Birdie.ai: Transforming Customer Feedback into Actionable Insights

Birdie.ai is an advanced AI-powered Feedback Analytics Platform designed for product teams and customer-centric organizations to uncover, understand, and quantify user friction and pain points across diverse feedback sources. By leveraging self-supervised NLP and GPT technology, Birdie.ai automatically categorizes, translates, and anonymizes feedback in hundreds of languages, delivering both qualitative and quantitative insights—such as sentiment, intentions, NPS, and churn rates—without the need for manual taxonomy setup. Its secure, compliant infrastructure (SOC2 Type 2, HIPAA, GDPR, CCPA, LGPD) ensures enterprise-grade data protection, while seamless integrations with tools like Zendesk, Salesforce, Intercom, Jira, and GitHub enable real-time analysis and data-driven decision-making. With intuitive dashboards, automated reporting, and customizable validation workflows, Birdie.ai empowers teams to accelerate product discovery, enhance customer experience, and drive innovation with confidence.

Key Features:

• AI-Powered Feedback Analysis: Uses self-supervised NLP and GPT (OpenAI) to automatically categorize feedback by product-oriented keywords, sentiment, and user intentions.
• No Initial Taxonomy Required: Enables rapid product discovery in minutes without manual setup.
• Multi-Source Centralization: Aggregates feedback from surveys, reviews, support tickets, app stores, social media, and more.
• Real-Time KPIs & Insights: Provides live dashboards with actionable metrics including NPS, contact rate, net sentiment, and churn trends.
• Quantitative & Qualitative Analysis: Combines numerical data (e.g., NPS, usage behavior) with deep qualitative insights (emotions, motivations, expectations).
• Automatic Translation: Supports analysis of feedback in over 100 languages with automatic translation into English.
• PII/PHI/PCI Data Removal: Automatically detects and anonymizes over 50 types of personal data across 52+ languages.
• Enterprise-Grade Security: SOC2 Type 2 certified with continuous monitoring, encryption at rest and in transit, and secure development practices.
• HIPAA & GDPR Compliance: Ensures secure handling of protected health information and adheres to global privacy regulations.
• Extensive Integrations: Connects with major platforms including Zendesk, Salesforce, Intercom, HubSpot, Slack, Jira, GitHub, BigQuery, Snowflake, Amplitude, Mixpanel, and app stores.
• Customer Success Support: Offers personalized onboarding and dedicated support for customers.
• Transparent Data Governance: Provides Data Processing Agreements (DPA), public vulnerability disclosure, and compliance documentation.
• Secure Data Handling: All data stored in the USA on AWS and Google Cloud; data is returned or destroyed upon request.

Pricing: Birdie.ai offers a free trial to experience its full suite of features, making it accessible for teams testing the platform before committing.

Conclusion: Birdie.ai stands out as a powerful, secure, and intelligent feedback analytics solution that turns unstructured customer input into clear, actionable intelligence—perfect for product teams aiming to build better experiences with confidence and compliance.