Prodsight.ai: Smart Customer Feedback Intelligence for Product Teams

Prodsight.ai is an AI-powered platform that automates customer feedback tagging and sentiment analysis across 100+ languages, enabling product teams to gain real-time insights from support tickets, reviews, surveys, and NPS verbatims. With seamless integrations into 85+ platforms including Zendesk, Intercom, App Store, Play Store, Trustpilot, and Typeform, it helps organizations centralize and organize customer input efficiently. The tool supports customizable AI-driven tagging, intent detection, and hierarchical topic grouping, making it ideal for scaling customer insights with precision. Built on secure AWS and GCP infrastructure with GDPR compliance, VPC isolation, and SOC2 Type II certification (in progress), Prodsight.ai ensures robust data privacy and security. It also offers SSO via SAML, encrypted password storage, daily backups, and strict access controls, reinforcing trust for enterprise and business users. With a developer API and comprehensive resources like guides, a help center, and a product changelog, Prodsight.ai empowers teams to act on customer feedback faster and smarter.

Key Features:

• AI-powered automated customer feedback tagging
• Real-time reporting with dynamic trends, charts, and graphs
• Multilingual analysis (100+ languages) with automatic translation
• Customizable tagging using AI with support for topics, groups, and subtopics
• Sentiment analysis to track customer happiness across interactions
• Intent detection for deeper understanding of customer needs
• Integration with 85+ platforms including Zendesk, Intercom, Freshdesk, App Store, Play Store, Trustpilot, Typeform, SatisMeter, Zapier, Slack, and more
• Developer API for advanced customization and automation
• GDPR compliant with strict data storage and deletion policies
• Secure infrastructure with VPC isolation, ISO 27001, and SOC2 Type II certifications
• Single Sign-On (SSO) via SAML with Google G-Suite support
• Role-based access control and confidentiality agreements for employees
• Daily comprehensive backups and incremental snapshots for data protection
• High uptime (99%+) with real-time monitoring and alert systems
• No sale of customer data to third parties
• Secure payments via PCI-compliant Stripe
• Extensive support resources including a Help Center, blog, newsletter, and guides

Pricing: Prodsight.ai offers two plans: a Business plan at $500/month (3 data sources, 5,000 conversations/month, 10 team seats) and an Enterprise plan with unlimited integrations, data volume, team seats, and bespoke support, including infosec and legal review. A free trial is available to explore the platform before committing.

Conclusion: Prodsight.ai stands out as a powerful, secure, and intelligent solution for product and customer experience teams seeking to transform raw customer feedback into actionable insights with speed and accuracy.