VoiceLab.AI: Transforming Business Conversations with Intelligent Automation

VoiceLab.AI is a cutting-edge conversational AI platform designed to enhance sales performance, customer understanding, and user experience through deep analysis of business interactions. Leveraging advanced Automatic Speech Recognition (ASR) with low word error rates and real-time transcription, it supports calls, emails, chatbots, and voice bots across multiple languages and audio formats. At its core is TRURL—a fine-tuned instruction-following large language model (LLM) available in Alpha and used for dialog structure aggregation, sentiment analysis, topic detection, reason-for-calling identification, and sales intelligence. The platform enables Cognitive Automation to streamline customer care, reduce operational costs, and power intelligent bots that handle service requests, appointment scheduling, FAQs, data collection, and form filling across IVR and popular messengers. With omnichannel integration, customizable scoring cards, interactive autosuggestions, and a secure on-premise deployment option, VoiceLab.AI delivers powerful insights through visual dashboards, unlimited reporting, and advanced search with complex queries. Its embedded web platform allows teams to design, train, and refine conversation flows, while Vencode—a beta solution—uses TRURL to build internal company chat systems powered by document and web data. The platform also supports knowledge base creation, tagging, playlist organization, and agent training by extracting best practices from real interactions. Backed by research in NLP and Polish language processing, VoiceLab.AI is a trusted partner for enterprises seeking scalable, intelligent, and privacy-conscious AI solutions.

Key Features:

• Automatic Speech Recognition (ASR) with high accuracy and low Word Error Rate (WER)
• Real-time transcription with shift-based word updates and timing metadata
• Transcription support for phone calls, emails, chatbots, and voice bots
• Advanced search with complex queries and customizable keywords
• Conversation analysis: structure, silence duration, speaker engagement, speaking rate (WPM)
• Sentiment analysis, topic detection, and Reason for Calling (RFC) identification
• Automated categorization with manual correction options
• Customizable scoring cards and tagging system
• Unlimited reporting, dashboards, and customizable alerts
• CRM integration via conversation summaries (Sales Cloud & Service Cloud modes)
• On-premise implementation of TRURL with secure, client-owned data training
• TRURL: instruction-following LLM fine-tuned for e-commerce, customer support, and business workflows
• Dialog structure aggregation and sales intelligence capabilities
• Cognitive Automation for reducing repetitive customer care tasks
• AI-powered bot development using real conversation recordings
• Bots support 24/7 service, appointment scheduling, FAQ answering, data collection, and form filling
• Omnichannel compatibility: desktop, mobile, IVR, and major messengers
• Modular bot design with reusable components (e.g., customer verification)
• Interactive autosuggestions and intent recognition with typo tolerance
• Monitoring and analytics for bot performance, similar to human agents
• Embedded web platform for designing, training, and refining conversation scenarios
• Knowledge base building and custom AI card configuration
• Speech API with WebSocket, gRPC, and HTTP endpoints for seamless integration
• Support for multiple languages: English, Polish, Russian, German, Italian
• Support for diverse audio formats: audio/l16 (8kHz/16kHz), audio/x-alaw-basic, audio/basic, audio/flac
• Vencode: internal company chat system using TRURL to integrate documents and websites
• Research and blog resources on NLP, ASR, TTS, and speech processing
• Voicelab Summer Camp for students with access to high-performance GPU clusters
• PolEval NLP evaluation campaign focused on Polish language technologies
• Dedicated account manager and technical support

Pricing: VoiceLab.AI offers a free access option for TRURL via trurl.ai, along with premium enterprise solutions available through consultation. The platform operates primarily on a freemium model with tiered access and scalable enterprise pricing.

Conclusion: VoiceLab.AI stands as a powerful, research-driven conversational intelligence and automation platform, ideal for businesses aiming to elevate customer service, optimize sales, and build intelligent, scalable AI systems with full data control and customization.