ClearFeed.ai: Streamlining Support with AI-Powered Conversational Workflows

ClearFeed.ai is a powerful, Slack- and Microsoft Teams-native conversational support platform designed to enhance both customer and internal employee support operations. Built for modern, fast-moving teams, it leverages AI-driven automation and GPT-4-powered answers to reduce friction, accelerate response times, and unify communication across multiple channels like email, web chat, and external ticketing systems. Ideal for IT, HR, Sales Ops, and customer support teams, ClearFeed.ai enables seamless ticket creation, intelligent triage, real-time SLA alerts, and comprehensive service metrics—all within the familiar environment of Slack and Teams. Its robust integrations with tools like Jira, GitHub, Zendesk, Salesforce, and ClickUp ensure no disruption to existing workflows while boosting productivity.

Key Features:

• GPT-Powered Answers: AI-driven real-time responses using GPT-4 and vector search across public and private knowledge bases (Confluence, Notion, Google Drive, SharePoint, websites).
• Conversational Ticketing: Create tickets directly in Slack or Teams using emojis (e.g., 🎫) with automatic or manual initiation.
• Bi-Directional Integrations: Seamless sync with Zendesk, Freshdesk, Jira, GitHub, Salesforce, Intercom, HubSpot, Linear, ClickUp, Asana, and Email.
• SLA Alerts & Service Metrics: Real-time breach detection and visualizations of KPIs like first-response time and closure rates, delivered directly in Slack.
• Triage Channels: Centralized, organized handling of incoming requests with automated routing to the right people or teams.
• Approval Workflows: Manage approvals directly in Slack with full audit trails.
• Announcements & Broadcasts: Send team-wide updates and automated welcome messages from within Slack.
• Federated Search: Instantly search across 12+ knowledge sources including Google Docs, Notion, and Confluence.
• Multi-Workspace & Multi-Account Support: Manage multiple Slack workspaces and separate ClearFeed accounts for different departments or use cases.
• Customizable Forms: Tailor request intake forms for consistent, structured support data collection.
• External & Internal Helpdesk Solutions: Flexible deployment for customer-facing support (External Helpdesk) and internal employee support (Internal Helpdesk).
• Integrations Edition: Enables two-way sync between Slack threads and external systems without requiring internal ticketing or SLA tracking.
• Web Console: Review and respond to requests from a browser-based interface, even if originated in Slack or email.
• Enterprise-Grade Security: SOC-2 Type 2 compliant since August 2022; offers SSO via SAML, Data Processing Agreements (DPA), and security reviews upon request.

Pricing: ClearFeed.ai offers flexible pricing tailored to team size and usage. The Starter plan for Internal Helpdesk is $24 per agent per month (up to 15 agents), while the External Helpdesk starts at $40/month for up to 10 channels. Usage-based pricing applies to both External and Internal Helpdesk, billing on the higher of channel or ticket usage. The Integrations Edition is ticket-based, billed in slabs of 50 tickets. All plans include a 14-day free trial with no credit card required, and trials can be extended upon request. Annual subscriptions receive a 15% discount, and volume discounts are available for high-scale deployments. Special discounts are offered for NGOs, non-profits, and educational institutions. Custom enterprise plans are available with advanced security and scalability features.

Conclusion: ClearFeed.ai stands out as a smart, scalable, and secure AI-powered helpdesk solution that transforms how teams manage support within their communication platforms. With its intelligent automation, deep integrations, and user-friendly design, it’s an ideal choice for organizations seeking to streamline workflows, improve response speed, and maintain full control—all while enjoying a risk-free trial and exceptional support.