Orca: Elevating B2B Customer Support with AI-Powered Intelligence

Orca is an advanced AI customer support tool designed to transform how B2B teams manage customer interactions directly within Slack. By remembering every customer touchpoint and unifying support data at the account level, Orca delivers real-time context, personalized responses, and proactive risk detection. It seamlessly integrates with key platforms like Slack, Salesforce, HubSpot, Gong, and Zendesk, enabling automated ticket creation, AI-driven message grouping, and intelligent triage. Orca enhances customer experience by generating help documentation from Loom videos, offering AI copywriting for broadcasts, and maintaining a self-learning knowledgebase that evolves with unanswered questions. With robust security features including SOC2 Type II and GDPR compliance, end-to-end encryption, and 24/7 monitoring, Orca ensures data protection while empowering teams with actionable insights and performance tracking. Its powerful combination of automation, AI oversight, and cross-platform integration makes it a game-changer for customer experience teams aiming to scale efficiency and engagement.

Key Features:

• AI-powered ticket creation from Slack conversations
• Unified account-level view of all customer interactions
• Real-time context and AI autofill for support tickets
• AI message grouping and triage in Slack
• Integration with Slack, MS Teams, Salesforce, HubSpot, Gong, Zendesk, Confluence, and Jira
• CRM data sync (HubSpot, Salesforce) with support tickets
• AI sentiment and engagement analysis at the account level
• AI account tagging and activity timeline
• AI-generated help documentation from Loom videos with screenshots
• Self-learning knowledge directory with conversational search
• AI copywriting for customer broadcasts and marketing updates
• Audience-based broadcasting using HubSpot lists
• Proactive alerts and notifications in workspaces
• Tracking of customer behavior and performance metrics
• AI insights on account activity and account-level notes
• Contact identification and Slack/browser notifications
• Dedicated Slack channel, email support, and dedicated CSM (for Beacon and Harbor tiers)
• SLA monitoring and AI-powered oversight to prevent missed tickets
• Secure, encrypted data handling (AES 256-bit at rest, TLS 1.2+ in transit)
• SOC2 Type II and GDPR compliance
• 24/7 continuous monitoring and advanced threat protection
• Regular vulnerability assessments and penetration testing

Pricing: Orca offers a Free trial to get started, with three paid tiers: Anchor ($199/month) for up to 10 users and 100 accounts, Beacon ($499/month) for up to 50 users and 500 accounts, and Harbor (Contact for pricing) for unlimited users and accounts. The platform is positioned as a subscription-based SaaS solution with scalable enterprise capabilities.

Conclusion: Orca is a transformative AI customer support platform that brings intelligent, unified, and secure customer experience management directly into Slack, empowering B2B teams to deliver faster, smarter, and more personalized service while scaling efficiently and maintaining top-tier security standards.