Unthread: AI-Powered Conversational Support Automation

Unthread is an innovative AI platform that automates support responses and insights directly within Slack, designed to make conversational support scalable and enjoyable for IT, HR, customer service, and operations teams. It integrates seamlessly into Slack channels with features like ticket deflection, unified communication hubs, and secure compliance—transforming how businesses manage internal and external support workflows without leaving their primary collaboration tool.

Key Features:

• Slack Channel Support: Track customer conversations in dedicated shared channels for streamlined teamwork.
• AI-Generated Support: Automate responses using conversational AI to deflect up to 60% of tickets instantly.
• Shared Email Inbox: Sync emails with Slack for unified management across all communication streams.
• In-App Live Chat: Enable real-time customer interactions directly within Slack channels.
• 100+ Integrations: Connect effortlessly with Asana, Jira, Salesforce, Confluence, Notion, and Google Drive.
• Privacy-First AI: Customer data never trains models for other users—ensuring confidentiality.
• Enterprise Compliance: SOC 2 Type II Compliant and HIPAA Certified (with BAA available).
• API Documentation: Customize workflows with developer-friendly integrations.

Pricing: Unthread offers a 14-day free trial, followed by paid plans starting at $50/month per agent for Basic and $75/month per agent for Pro. Enterprise & Business plans require direct consultation.

Conclusion: The platform’s seamless Slack integration, robust compliance, and AI-driven efficiency make Unthread the standout solution for teams aiming to reduce ticket volume while elevating support experiences—delivering tangible productivity gains from day one.