Ravenna.ai: Smarter Internal Support Through AI Integration

Ravenna.ai is an innovative AI-powered internal support platform that seamlessly integrates with Slack and Microsoft Teams, enabling employees to request assistance directly within their everyday communication tools. Designed for modern enterprise environments, it leverages natural language understanding and AI automation to resolve tickets faster by tapping into existing knowledge bases and generating new content automatically. With support for cross-departmental workflows across IT, HR, and Finance, Ravenna streamlines operations while continuously learning and improving from every interaction. Its intuitive interface, customizable request types, personalized dashboards, and robust tracking of metrics like resolution time, SLA compliance, and CSAT scores make it a powerful solution for enhancing employee experience and operational efficiency. The platform also allows approvals and notifications within Slack, plus API access for deeper integration, ensuring flexibility and scalability for growing organizations.

Key Features:

• AI-powered support within Slack and Teams
• Natural language understanding for conversational queries
• Automated ticket resolution using knowledge base content
• Automatic generation of knowledge base articles
• Cross-departmental workflow automation (IT, HR, Finance)
• Custom request types and tagging for organization
• Personalized dashboard views
• Email inbox integration
• Approval management directly in Slack
• Real-time notifications and followers
• API access for extensibility
• Continuous learning system that improves over time
• Performance tracking: AI-resolved tickets, average resolution time, SLA compliance, CSAT scores
• Free trial and live demos available

Pricing: Ravenna.ai offers a Free trial to experience its full capabilities, making it accessible for teams of all sizes to evaluate its impact before committing.

Conclusion: Ravenna.ai is a transformative AI helpdesk solution that brings intelligent, instant support directly into employees' workflows, empowering teams to resolve issues faster, reduce administrative overhead, and scale collaboration with confidence.