BuildBetter: Transforming B2B Team Insights with AI-Powered Documentation and Workflows

BuildBetter is a purpose-built generative AI platform designed for B2B product teams to analyze and document internal and external interactions—from customer calls and support tickets to internal conversations and surveys—turning unstructured data into actionable, structured insights. Built over five years with a focus on customer-led operations, it empowers teams across product, marketing, sales, engineering, and operations to accelerate decision-making, reduce meeting overhead, and streamline workflows with high-accuracy AI summarization, real-time feedback access, and enterprise-grade security. Trusted by 28,000 organizations, BuildBetter delivers measurable ROI with features like automated report generation, customizable templates, and seamless integrations with tools like Zoom, Slack, Salesforce, and Jira. With a commitment to privacy and data ownership—no customer data is used to train models—it offers zero data retention policies, role-based access, and compliance with GDPR, HIPAA, and SOC 2 Type II. Its unique usage-based pricing model ensures teams only pay for what they use, while unlimited seat access promotes org-wide collaboration without hidden costs.

Key Features:

• AI-Powered Recordings: Automatic call and meeting recording with support for Zoom, Google Meet, Microsoft Teams, Webex, and voice memos; includes No-bot Recording (local, bot-free) and Bot Recorder (auto-labeling and summarization).
• Smart Summaries & Transcriptions: High-quality, industry-leading summaries with auto-tags, call briefs, and multilingual support (37+ languages, including Spanglish).
• CustomContext: Tailor AI models to your organization’s unique terminology and workflows for precise, relevant outputs.
• Document Generation: 20+ pre-built templates (e.g., Customer Issues Report, PRD, Statement of Work, User Persona) and the ability to create custom templates.
• Automated Workflows: Create custom workflows for filtering, analyzing, and routing insights—such as auto-assigning standup action items or generating weekly customer issue reports.
• AI Chat with Knowledge Embedding: BB Assistant (BBA) trained on 200+ product leaders and 2,000+ product artifacts, enabling accurate, context-aware responses across your team’s data.
• Unlimited Seat Access: All plans include unlimited user seats, enabling full team adoption without per-user fees.
• Enterprise-Grade Security: Private-by-default architecture, encrypted data at rest and in transit, on-premises deployment options, SSO/SAML, and annual SOC 2 Type II audits.
• Data Privacy & Compliance: Does not train models on customer data; implements zero data retention policies and supports GDPR, HIPAA, and other global standards.
• Explainable AI: Outputs include source citations and chain-of-thought reasoning to ensure transparency and trust.
• Bias & Toxicity Mitigation: Uses data cleaning, model auditing, fine-tuning, and output flagging to deliver safe, reliable results.
• Manual Upload Support: Upload audio/video files and text threads manually for analysis and documentation.
• Integration Ecosystem: Works with Zoom, Google Meet, MS Teams, Webex, Gong, Chorus, Intercom, Kustomer, Zendesk, Notion, Confluence, Slack, Linear, Jira, Asana, HubSpot, Salesforce, Zapier, and more.
• Real-Time Insights: Instant access to customer and team feedback across the organization to drive faster action.
• Trust Portal: Transparent access to security, compliance, and audit details at trust.buildbetter.ai.

Pricing: BuildBetter uses a usage-based pricing model, charging $0.10 per additional minute processed and $0.30 per additional text thread, with no per-seat fees. Plans include Starter ($7.99/month), Growing ($400/month), Scaling ($1,600/month), and custom Enterprise pricing. The platform offers a free trial and personalized demos (described as a friendly tour, not a sales pitch), and includes a usage-based pricing calculator to estimate costs. Notably, users only pay when they save time—making it a performance-driven investment.

Conclusion: BuildBetter is a transformative AI platform for B2B teams, delivering measurable efficiency gains, deep data insights, and ironclad privacy with a user-friendly, scalable design that supports long-term, high-value partnerships.