tactful.ai: Transforming Customer Service with Intelligent, Omnichannel AI

tactful.ai is a cutting-edge, AI-powered customer service platform designed to elevate customer experiences across voice, digital, and social media channels. Built by Tactful Ltd, it seamlessly blends human expertise with advanced AI innovation to deliver consistent, personalized, and efficient support. The platform is ideal for businesses aiming to modernize their customer engagement strategy with minimal disruption, offering effortless configuration and maintenance. With a unified inbox, intelligent routing, real-time analytics, and a no-code Automation Studio featuring drag-and-drop workflows and pre-built templates, tactful.ai enables rapid deployment and scalable automation. Its multilingual chatbots provide natural, context-aware interactions and can be smoothly escalated to human agents. The platform integrates with over 1,000 apps via open APIs and low-code options, supporting CRM, ERP, case management, and CMS systems. Industry-specific AI models from OpenAI, Azure, Google, and others enhance performance, while features like Customer 360 View, Service Groups, and CX Advisory (in Pro plan) empower teams to deliver exceptional service. With GDPR compliance, robust data security, and a proven track record of boosting customer retention by up to 60% and improving productivity, tactful.ai is a powerful solution for forward-thinking organizations.

Key Features:

• Omnichannel Support: Unified customer service across voice, web, email, and social media (e.g., WhatsApp, Facebook, Messenger).
• Unified Inbox: Centralized interface for agents to manage all customer interactions in one place.
• AI-Driven Routing: Smart, skill-based and intelligent routing with escalation workflows to ensure optimal issue resolution.
• Real-Time Actionable Insights: Historical and real-time analytics to guide decision-making and improve performance.
• No-Code Automation Studio: Drag-and-drop builder with AI-powered automation, pre-built templates, and flexible integration options.
• Multilingual Conversational Chatbots: Natural, context-aware chatbots that support seamless handoff to human agents.
• 24/7 Self-Service: Autonomous resolution of customer requests through intelligent bots.
• End-to-End Journey Automation: Automates notifications, routing, follow-ups, and system unification across the customer lifecycle.
• Industry-Specific AI Models: Access to pre-trained models from OpenAI, Azure, Google, and custom model integration.
• Customer 360 View: Holistic customer profile for personalized and informed interactions.
• Supervisor Desktop: Tools for monitoring, managing, and optimizing team performance.
• Integrated Contact & Content Management: Built-in systems for managing customer data and content efficiently.
• Integrated Ticketing System: Streamlined case handling and resolution tracking.
• Extensive Integrations: Connects with 1,000+ apps via open APIs and low-code customization.
• Voice Integration: Supports voice channels via third-party platforms or native UK and GCC voice backend.
• Data Protection & Compliance: GDPR compliant with Data Processing Agreements (DPA), international data transfer safeguards, and encrypted data handling.
• Scalable Plans: Offers Engage Essentials and Engage Pro with tiered features and conversation limits.
• CX Advisory (Pro): Includes two monthly consultation sessions for strategic customer experience optimization.
• Custom Add-ons: Available for extra conversations, triggers, onboarding, custom integrations, and CX design.

Pricing: Tactful.ai offers a freemium model with a free demo available for exploration. Paid plans include Engage Essentials (starting at 3,000 monthly conversations) and Engage Pro (starting at 5,000 monthly conversations), with additional add-ons available for scaling. Pricing is subscription-based with tiered features and usage limits.

Conclusion: With its powerful blend of AI innovation and human-centric design, tactful.ai stands out as a transformative, scalable, and secure solution for businesses seeking to enhance customer service across all digital touchpoints—delivering measurable improvements in retention, productivity, and satisfaction.