ThinkOwl: Automating Customer Service with AI

ThinkOwl is an AI-powered platform designed to revolutionize customer service workflows through intelligent automation. It offers a suite of tools including AI agents (OwlForce), AI assistants (OwlDesk), and ThinkOwl CONVERSATIONS, enabling businesses to streamline customer interactions across multiple channels. With features like conversational AI, robotic process automation (RPA), no-code workflow automation, and intelligent document processing, ThinkOwl empowers organizations to automate ticketing, case management, and document handling with precision and efficiency. The platform supports omnichannel communication—including email, chat, voice, WhatsApp, and social media—and offers multilingual support in up to 80 languages, making it ideal for global enterprises. ThinkOwl integrates seamlessly with CRM, ERP, and DMS systems and provides real-time analytics, quality management, and secure access with hybrid encryption and SSO. Its visual BPMN workflow builder allows for easy customization, while AI-powered features such as intent recognition, data extraction, auto translation, and sentiment analysis enhance customer engagement. ThinkOwl serves industries such as energy, insurance, ecommerce, banking, logistics, and telecom, offering scalable solutions for businesses of all sizes.

Key Features:

• Conversational AI: AI-powered chatbots and voicebots for natural, intelligent customer interactions.
• AI Agents & Assistants: OwlForce and OwlDesk for automated customer service workflows.
• Omnichannel Inbox: Unified inbox for managing customer communications across email, chat, voice, WhatsApp, and social media.
• Robotic Process Automation (RPA): Automate repetitive tasks like ticketing, case management, and document handling.
• No-Code Workflow Automation: Visual BPMN workflow builder for creating custom automation flows.
• Intelligent Document Processing: Extract data and recognize intent from documents with AI.
• Multilingual Support: Communicate in up to 80 languages with auto translation and voice capabilities.
• AI Knowledge Assistant: Provides smart response suggestions and self-service portals.
• Real-Time Analytics & Quality Management: Monitor performance, track SLAs, and ensure consistent service quality.
• Secure Access: Hybrid encryption, SSO, and 2-factor authentication for data security.
• AI Add-Ons: Includes AI Wingman (answer generation, summarization, emotion detection), AI Quality Assurance, and Event Broker.
• Integration Capabilities: Connects with CRM, ERP, DMS, and other business systems.
• 24/7 Operation: AI tools run continuously for round-the-clock customer support.
• Custom LLM Integration: Supports bringing your own LLM (BYOM) for tailored AI performance.

Pricing: ThinkOwl offers a free 30-day trial with no hidden costs. Pricing is structured as a subscription model with tiered plans: Standard (€42), Professional (€99), Enterprise (€149), Professional (€299), Enterprise (€499), and Enterprise Plus (€999). Additional transaction-based costs apply for specific features, and add-ons are available on a pay-per-use basis. Monthly and yearly billing options are available.

Conclusion: ThinkOwl is a comprehensive and scalable AI solution that empowers businesses to transform their customer service operations with intelligent automation, omnichannel engagement, and real-time insights, making it an ideal choice for modern enterprises seeking to enhance efficiency and customer satisfaction.