fano.ai: Powering Intelligent Customer Experiences with Advanced Language AI

fano.ai is a cutting-edge Performance Language AI platform developed by Fano Labs Limited, designed to transform customer interactions across industries like banking, insurance, telecom, and public sector services. Leveraging proprietary speech recognition, natural language processing, and large language models, it delivers real-time insights, automation, and compliance monitoring with over 90% accuracy and support for 10+ Asian languages and dialects. The platform excels in enhancing contact center efficiency through tools like Fano Callinter for interaction analytics, Fano Assist for GenAI-powered agent guidance, Fano Accobot for omnichannel chatbot automation, Fano Voicebot for speech-enabled IVR, Fano Scribe for real-time transcription, Fano Speak for lifelike text-to-speech, and Fano Voiceprint for secure voice verification.

Key Features:

• Interaction Analytics (Fano Callinter): Extracts actionable insights from voice calls, live chats, and emails with 100% coverage, auto-language detection, and accent/dialect recognition.
• Agent Assist (Fano Assist): Delivers real-time guidance to agents using Generative AI to improve performance and compliance.
• CX Automation (Fano Accobot): An omnichannel AI chatbot that supports text and voice inputs across websites, apps, messaging platforms, and hardware terminals.
• Speech-Enabled IVR (Fano Voicebot): Enhances customer service with multilingual, speech-driven interactive voice response systems.
• Real-Time Transcription (Fano Scribe): Provides accurate, instant speech-to-text with data sanitization to protect sensitive information.
• Human-Like Text-to-Speech (Fano Speak): Generates natural-sounding voices with customizable brand voice options.
• Voice Verification (Fano Voiceprint): Enables secure, real-time speaker authentication using text-independent voice recognition.
• Fraud Detection & Compliance Monitoring: Built-in tools for identifying risks, ensuring regulatory adherence, and maintaining data privacy.
• Multilingual & Mixed-Language Support: Advanced recognition across English (global), Mandarin, Cantonese, Hokkien, Bahasa Malaysia, Bahasa Indonesia, Thai, Vietnamese, French, and Arabic.
• Customizable Analytics & Reporting: Offers risk alerts, sentiment analysis, scorecards, dashboards, and tailored reports such as Agent Performance and Call Driver Reports.
• Scalable Deployment: Supports on-premises, cloud, and hybrid environments with high availability and fast processing (up to 100X speed improvement).
• Continuous Learning with Human Oversight: Chatbots and systems improve over time through supervised machine learning, requiring human approval for new knowledge.
• High Accuracy & Efficiency: Achieves over 90% ASR accuracy, 25% reduction in operational costs, and 200% productivity gain in key use cases.

Pricing: Fano.ai offers a freemium model, allowing users to explore core capabilities with limited access before upgrading to advanced, enterprise-grade features tailored to specific industry needs.

Conclusion: fano.ai stands as a powerful, research-driven language AI platform that combines deep expertise in Asian linguistic nuances with enterprise-grade automation and analytics. Ideal for organizations seeking smarter, compliant, and scalable customer experience solutions, it delivers unmatched performance and reliability—making it a top-tier choice for modern contact centers and customer service innovation.