Xylo.ai: Enhancing Client Relationships with Real-Time Communication Intelligence

Xylo.ai is a powerful AI-powered tool designed for customer-facing teams to gain real-time insights into client relationships by analyzing communication patterns in emails, meetings, and follow-ups. Leveraging behavioral psychology, sentiment analysis, and communication style recognition, it detects churn signals, sentiment shifts, and relationship friction—enabling proactive interventions that improve customer retention by up to 22% and reduce manual account health reviews by 25%. Built on Microsoft Azure’s secure AI/ML infrastructure and aligned with enterprise compliance standards, Xylo.ai ensures data privacy by never storing email content or using it to train AI models. Instead, it securely processes transient data to deliver actionable intelligence while maintaining full user control and transparency. The platform integrates seamlessly with Outlook and Chrome, offering scalable emotional intelligence without requiring surveys or data collection beyond essential usage metrics. With a focus on privacy by design and robust security, Xylo.ai empowers teams to shape better client experiences in the moment.

Key Features:

• Real-Time Churn Detection: Identifies at-risk accounts through behavioral and sentiment signals.
• Sentiment & Trust Analysis: Monitors shifts in customer emotions and trust levels across communications.
• Communication Style Matching: Rewrites emails to align with recipients’ preferred communication patterns.
• Seamless Outlook & Chrome Integration: Works directly within familiar email and browser environments.
• Privacy-First Design: Never stores email content or uses it to train AI/LLMs.
• Enterprise-Grade Security: Built on Microsoft Azure with SOC 2 compliance and secure data handling.
• Customer Data Control: Users retain ownership of their data; no third-party storage.
• Proactive Relationship Management: Enables timely interventions based on real-time account health visibility.
• No Nudges or Scripts: Provides insights without influencing or dictating communication.
• Minimal Data Logging: Only collects necessary usage data, such as time spent, app version, and contact traits.
• Data Deletion & Opt-Out Options: Users can request data removal or uninstall the app to stop data collection.

Pricing: Xylo.ai offers a flexible pricing model with a plan for individuals and small teams at $10/month (billed annually), as well as custom solutions for large teams and enterprise users. A free demo is available for all interested users.

Conclusion: Xylo.ai stands out as a privacy-conscious, intelligent assistant that transforms how teams understand and nurture client relationships—delivering real-time emotional intelligence with confidence, security, and measurable impact on retention and engagement.