heres.ai: Intelligent Multi-Channel AI Agents for Business Automation

heres.ai is a Conversational AI Studio founded in 2017 that empowers businesses with advanced, multilingual, and multi-channel AI Agents designed to automate complex workflows across customer service, marketing, HR, and healthcare. These intelligent agents go beyond traditional chatbots by understanding natural language, making context-aware decisions, and executing multi-step tasks autonomously. The platform is built on a robust, secure, and GDPR-compliant framework with on-premises open-source model options for sensitive data. It features a strategic dashboard for real-time monitoring, smart routing, proactive engagement, and seamless integration with CRMs, ERPs, eCommerce platforms, and other enterprise systems. With a proven track record of reducing support requests by 43% and resolving 85% of tickets in one interaction, heres.ai delivers measurable efficiency gains. The platform offers specialized agents like Scout, Copywriter, HelpDesk, Orchestratore, Guardiano, and Ghost—each engineered for specific functions, from product analysis to privacy protection—ensuring cohesive, secure, and intelligent automation. Additionally, heres.ai provides modular training programs in generative AI for marketing, sales, content, and HR teams, delivered in-person or remotely by expert instructors. The solution is ideal for B2C and B2B brands across retail, eCommerce, and healthcare sectors seeking scalable, secure, and intelligent digital transformation.

Key Features:

• Custom AI Agents: Advanced, non-traditional AI assistants that understand natural language, make contextual decisions, and automate complex operations.
• Multi-Channel Deployment: Real-time operation across websites, WhatsApp, Telegram, Messenger, and voice channels.
• Strategic Dashboard: Centralized monitoring and optimization of AI interactions with comprehensive analytics.
• Specialized AI Agents: Pre-built agents including Scout (product catalog analysis), Copywriter (tone optimization & content rewriting), HelpDesk (automated ticket creation & resolution), Orchestratore (conversation coordination), Guardiano (policy & security enforcement), and Ghost (GDPR-compliant data pseudonymization).
• Retrieval-Augmented Generation (RAG): Enhances accuracy and relevance by retrieving real-time data from internal sources.
• GDPR Compliance & Data Security: Pseudonymized data handling, on-premises open-source models, and safeguards against prompt injection and jailbreaking.
• Smart Routing & Human Handover: Intelligent workflow routing with seamless escalation to human agents when needed.
• Proactive Triggers & Webchat Customization: Enables personalized, timely engagement and branded user experiences.
• Integrated Collaboration Tools: Facilitates team coordination and workflow management within the platform.
• Granular Access Control: Fine-tuned permissions and role-based access for secure team management.
• Flexible API Integrations: Open and adaptable APIs for connecting with CRMs, ERPs, eCommerce platforms, and other enterprise systems.
• Salus Agent for Healthcare: A specialized AI solution for automating appointments, document management, and patient reception in healthcare environments.
• Modular Training Programs (Formazione): Customizable AI training for marketing, sales, communication, content, and HR teams, delivered in-person or remotely.
• Four-Phase Methodology: Structured approach to AI implementation: Assessment, Development & Integration, Testing & Validation, Deployment & Continuous Optimization.
• Secure Data Handling: On-premises deployment options for sensitive data and strict adherence to data protection standards.

Pricing: heres.ai offers a tailored pricing model with a free trial available upon request, allowing businesses to explore its AI Agent and training capabilities before committing.

Conclusion: heres.ai stands out as a powerful, secure, and intelligent AI platform that transforms business operations through autonomous, multilingual, and multi-channel agents—ideal for enterprises and organizations aiming to scale customer service, marketing, and internal processes with cutting-edge AI while maintaining compliance and control.