Brainfish: AI-Powered Support and Product Intelligence

Brainfish is an AI Knowledge Layer designed to transform complex products into intelligent, self-service experiences. It empowers customer support, product, and CX teams by turning videos, documents, and user activity into a continuously updated knowledge system. With AI Support Agents, Auto-Updating Docs, Internal AI Copilot, Proactive Nudges, and Customer Analytics, Brainfish delivers accurate context and personalized answers across channels—improving customer satisfaction, reducing support workload, and boosting product adoption. Built for modern SaaS and digital product teams, Brainfish integrates seamlessly with tools like Zendesk, Intercom, and HubSpot, and supports AI automation via APIs and localization in 100+ languages. It is SOC2 Type II and ISO27001:2022 certified, ensuring data privacy and security with cookieless tracking and obfuscated sensitive data.

Key Features:

• AI Support Agents: In-product support agents that provide clear, helpful answers to users.
• Auto-Updating Docs: Automatically updated documentation that ensures users always receive accurate information.
• Internal AI Copilot: Enhances agent productivity with AI-driven insights and assistance.
• Proactive Nudges: Identifies and resolves user friction before it becomes a support issue.
• Customer Analytics: Provides actionable insights into user behavior and product experience.
• AI Actions: Automate workflows via APIs, with actions purchasable in buckets.
• Multi-Channel Support: Delivers personalized answers across self-service and support channels.
• Knowledge Generation: Automates knowledge extraction from videos, documents, and user activity.
• Product Map: Uses AI models, computer vision, and pattern recognition to create a "living" product map.
• Integration Ecosystem: Connects with Zendesk, Intercom, HubSpot, Freshworks, BigCommerce, Shopify, Salesforce, and more.
• Content Sync: Supports integration with Confluence, Google Drive, Notion, Help Scout, ReadMe, Guru, and Mintlify.
• Localization: Supports 100+ languages for global product teams.
• Privacy-First Design: Cookieless tracking and data obfuscation ensure compliance and security.

Pricing: Brainfish offers a subscription model starting at $1,500 USD/month for the Platform, with add-ons available. A startup plan is available for eligible startups (under $1M funding, under 2 years old, fewer than 5 employees).

Conclusion: Brainfish is a powerful, enterprise-grade AI platform that redefines customer support and product experience by turning knowledge into intelligent, proactive assistance. Its comprehensive suite of AI tools and deep integrations make it an essential solution for teams focused on scaling support, improving user satisfaction, and driving product adoption.