Fiddo: Streamlining Product Feedback with AI-Powered Insights

Fiddo is an AI-powered feedback management platform designed for product teams to collect, prioritize, and act on customer feedback efficiently. It combines qualitative stories, voting heatmaps, and roadmap intent into a single intuitive cockpit, enabling teams to make data-driven decisions with ease. Fiddo supports feedback from multiple sources—including support tickets, emails, and surveys—and offers smart prioritization, automated updates, customer segmentation, and public roadmaps. With features like real-time webhooks, configurable states, and infinite feedback lanes, Fiddo empowers product, customer success, and support teams to streamline their workflows. The platform boasts a lightning-fast setup (averaging just 2 minutes), 92% customer satisfaction on launch day, and 24/7 signal uptime. Fiddo also provides white-glove onboarding and a dedicated signal architect upon going live, ensuring a seamless transition. Its modernist, monochrome design enhances usability, while AI-driven analytics help teams focus on the highest-impact features.

Key Features:

• Unified feedback hub
• Smart prioritization with voting heatmaps
• Public roadmaps
• Automated customer updates
• Customer segmentation
• Real-time webhooks
• Infinite feedback lanes
• Configurable states
• Impact analysis and analytics
• Multi-source feedback collection
• AI-powered insights
• Lightning-fast setup
• 24/7 signal uptime
• White-glove onboarding
• Dedicated signal architect

Pricing: Fiddo offers a no-paywall evaluation period, allowing teams to test the platform before committing. While pricing details are not explicitly stated, the evaluation model suggests a freemium or trial-based approach.

Conclusion: Fiddo is a powerful, AI-enhanced tool that transforms how product teams manage customer feedback, offering a seamless blend of automation, analytics, and collaboration to drive faster, smarter product decisions.