Custocom: AI-Powered Customer Support and Feedback Collection

Custocom is an AI-powered platform designed to streamline customer support and feedback collection directly on websites. It enables users to embed specialized AI agents—such as the AI Support Agent and AI Feedback Agent—within minutes, offering a seamless way to engage with customers and gather insights. With intuitive tools for training agents using knowledge base documents and configuring feedback questions, Custocom ensures tailored interactions that adapt to your business needs. The platform features a unified embeddable widget that combines support and feedback functionalities, along with human escalation for complex queries and conversation analytics to track sentiment and identify recurring issues.

Key Features:

• AI Support Agent: Provides automated customer support through intelligent, trainable AI.
• AI Feedback Agent: Collects customer feedback using customizable questions.
• Quick Embedding: Deploy AI agents on websites in minutes.
• Knowledge Base Training: Train agents by uploading documents and configuring responses.
• Unified Widget: Single embeddable interface for both support and feedback agents.
• Human Escalation: Seamlessly transfer complex conversations to human agents.
• Conversation Analytics: Track sentiment and identify common customer issues.

Pricing: Custocom offers a Free plan with limited features, including 30 support conversations and 30 feedback responses per month, along with support for 1 organization member. A Pro tier is available for more advanced needs.

Conclusion: Custocom is a powerful and intuitive AI solution that enhances customer engagement and insight collection, making it ideal for businesses looking to improve support efficiency and gather valuable feedback—all through a simple, embeddable interface.