Cust: AI-Powered CSM Productivity Platform

Cust is an AI-powered platform designed for customer success teams, enabling them to automate and enhance customer interactions through intelligent AI agents. It facilitates one-to-one conversations with customers, achieving significantly higher reply rates than traditional email automation. The platform supports key customer success functions including onboarding, activation, feedback, QBRs, and sales plays such as upsell, renewal, and churn recovery. Cust provides conversational insights for customer segmentation and includes features like unlimited seats and seamless integration setup across all plans.

Key Features:

• AI Agents for Customer Interactions: Automate one-to-one conversations with customers.
• High-Reply Rate Automation: Achieves 30% reply rates, outperforming traditional email automations.
• Conversational Insights: Generates insights for customer segmentation and analysis.
• Customer Success Workflows: Supports onboarding, activation, feedback, QBRs, and sales plays (upsell, renewal, churn recovery).
• Unlimited Seats: All plans include unlimited user seats.
• Integration Setup: Included in all plans for seamless tool integration.

Pricing: Cust offers a tiered pricing model with annual plans starting at $2.00 per account per month for the Pro plan, $2.40 for Growth, and $3.99 for Foundation. Monthly billing options are available at higher prices.

Conclusion: Cust empowers customer success teams with AI-driven automation and insights, enhancing engagement and efficiency across the customer lifecycle.