Gladly Customer AI: Revolutionizing Customer Experience with AI

Gladly Customer AI is an advanced AI platform designed to transform customer experience (CX) by organizing interactions around the individual customer rather than isolated tickets. It delivers personalized, efficient service across multiple channels—including voice, chat, SMS, email, and social—through a unified, lifelong conversation view. Powered by AI, the platform automatically resolves common queries and seamlessly routes complex issues to human agents, ensuring a smooth blend of automation and human touch. Built for CX professionals, Gladly allows business users to define brand voice and customer experience using plain English guides, while integrating product catalogs with a single click and continuously refining AI behavior. Recognized with the "Disruptive Technology of the Year" award at the CCW Excellence Awards and featured in Forbes for reinventing customer service, Gladly Customer AI stands as a leader in AI-driven customer support.

Key Features:

• Unified Customer View: A single, lifelong conversation view across all channels for consistent, personalized experiences.
• AI-Powered Resolution: Automates common queries to reduce agent workload and improve response times.
• Seamless Human Handoff: Intelligently routes complex inquiries to human agents for expert resolution.
• Brand Voice Customization: Enables business users to create guides in plain English to define brand tone and customer experience.
• Product Catalog Integration: Connects product catalogs with one click for accurate, context-aware support.
• Continuous AI Refinement: Allows ongoing optimization of AI behavior based on real-world interactions.
• Multi-Channel Support: Supports voice, chat, SMS, email, and social media for comprehensive coverage.
• Demo and Live Tour: Offers a product tour and live demo to showcase platform capabilities.
• Comprehensive Resources: Includes a library, blog, webinars, and implementation guides for user education.

Pricing: Gladly Customer AI offers a free trial and a paid subscription model, with pricing available upon request.

Conclusion: Gladly Customer AI is a powerful, innovative platform that empowers customer experience teams to deliver smarter, more personalized service at scale. Its AI-driven approach and user-friendly customization make it a top choice for businesses aiming to elevate their customer support.