Haptik: AI-Powered Conversational Agents for Enterprise Success

Haptik is a leading AI platform that empowers businesses with intelligent conversational agents designed for customer service, sales, booking, and lead qualification. Built on advanced large language models like GPT, Llama, and Claude, Haptik enables enterprises to deploy AI agents across multiple channels—including WhatsApp, voice, RCS, Facebook Messenger, Instagram, and web—delivering seamless, multilingual customer experiences in over 100 languages. With features like AI Agent Studio, AI Agent Co-Pilot, and Insights Agent, Haptik provides a comprehensive suite for building, managing, and optimizing AI-driven interactions. The platform supports deep integration with enterprise data sources such as PDFs, CSVs, and websites, enabling contextual understanding and real-time automation. Haptik’s robust security compliance, including ISO, GDPR, CCPA, and FIPS 140-2, ensures enterprise-grade trust and reliability. Trusted by over 500 organizations across industries like retail, fintech, healthcare, and travel, Haptik combines innovation with scalability to transform customer engagement.

Key Features:

• AI Agent Studio: Build custom AI agents with no-code tools and flexible model selection.
• Multi-Channel Deployment: Engage customers via WhatsApp, voice, SMS, RCS, Facebook Messenger, Instagram, and web.
• Conversational AI: Advanced natural language understanding for customer service, sales, and booking.
• AI Agent Co-Pilot & Insights Agent: Real-time analytics, performance tracking, and AI-driven insights.
• Smart Agent Chat: Supports live agent handoff and dynamic call routing.
• Enterprise Data Integration: Connects to PDFs, DOCX, CSVs, PPTX, and websites for contextual responses.
• RAG & Fine-Tuning: Leverages retrieval-augmented generation and custom model tuning.
• Advanced Caching: Optimizes LLM calls to reduce costs and improve efficiency.
• Multi-Step Automation: Orchestrates complex workflows across multiple systems.
• Real-Time Web Retrieval: Accesses up-to-date information with brand safety controls.
• Gen AI Consulting: End-to-end services from proof-of-concept to production.
• Global Compliance: Meets ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2 standards.
• Multilingual Support: Serves customers in 100+ languages, including Hindi, English, Tamil, and more.
• Omnichannel Analytics: Comprehensive performance dashboards and reporting.

Pricing: Haptik offers a free demo and tailored enterprise solutions, with pricing available upon request. The platform is designed for businesses of all sizes, with scalable offerings that grow with your needs.

Conclusion: Haptik is a powerful, enterprise-ready AI platform that transforms customer engagement through intelligent, scalable conversational agents. With its robust feature set, global reach, and strong compliance framework, Haptik is a top choice for organizations looking to enhance customer service and drive growth through AI.