Twig: AI-Powered Customer Support for 24/7 Efficiency

Twig is an AI assistant designed to resolve customer issues instantly, supporting both users and support agents around the clock. It leverages advanced AI to review information and generate customer-ready drafts in 10 seconds, while deflecting 60% of inquiries via chatbots. Twig integrates seamlessly with SaaS apps, offers session memory, and includes an Outlook native plugin. Its AI co-pilot for customer experience teams uses Retrieval Augmented Generation (RAG) to minimize hallucinations and provides human-centric controls for customization. With robust security features like SOC 2 certification and enterprise-grade integrations, Twig empowers businesses to streamline support operations.

Key Features:

• AI chatbots that deflect 60% of customer questions
• 10-second draft generation from reviewed information
• AI agents embedded in SaaS apps with session memory
• Outlook native plugin for seamless integration
• Agentic capabilities for API actions and AI navigation
• Integration with data sources like Confluence, Jira, and custom APIs
• Built-in knowledge base and synthetic Q&A generation
• Security features including Google SSO, enterprise SSO, and PII filtering
• SOC 2 Type 2 compliance

Pricing:

Twig offers a Self-Serve tier (likely freemium) alongside Managed Onboarding and Managed Outcome plans for tailored support.

Conclusion:

Twig is a cutting-edge AI solution that transforms customer support with automation, security, and scalability, making it ideal for businesses seeking efficient, 24/7 assistance.