Dovetail: AI-Powered Customer Intelligence Platform

Dovetail is an AI customer intelligence platform designed to transform customer conversations, documents, and surveys into actionable insights. It empowers researchers, designers, product managers, and customer experience teams to streamline qualitative data analysis, thematic analysis, and voice-of-customer insights. With AI-driven tools for real-time feedback classification, research participant tracking, and seamless integration with 25+ platforms, Dovetail simplifies customer research and decision-making. Its features include "Ask Dovetail" for Slack/Microsoft Teams, "Channels" for real-time feedback classification, and "Recruit" for participant management. Dovetail offers a free plan, a Professional plan at $29/user/month, and an Enterprise plan for customized solutions.

Key Features:

• Ask Dovetail: Brings customer feedback to life in Slack and Microsoft Teams.
• Channels: AI-powered real-time classification of customer feedback.
• Recruit: Tools for finding and tracking research participants.
• Integrations: Connects with 25+ tools to share insights with teams.
• Automatic Summarization & Tagging: Generates highlights and auto-tags for qualitative data.
• Multi-Language Support: Transcriptions in over 40 languages.
• Enterprise-Grade Security: Certified with SOC 2 Type II, ISO 27001:2022, HIPAA, GDPR, and CCPA.

Pricing:

Dovetail offers a Free plan, a Professional plan at $29 per user/month (billed yearly), and an Enterprise plan (contact sales for details). The platform also includes a referral program and resources for procurement teams.

Conclusion:

Dovetail is a powerful AI-driven solution for teams seeking to turn customer feedback into strategic insights. Its combination of ease of use, advanced AI features, and enterprise-grade security makes it an ideal choice for businesses and research teams aiming to enhance customer understanding and product decisions.