Chattermill: Experience Led Growth with AI-Powered Customer Insights

Chattermill is a customer experience (CX) analytics platform that leverages AI to transform customer feedback into strategic business insights. Designed for CX, product, and insights teams, it unifies feedback from surveys, reviews, social media, support chats, and voice calls to deliver actionable intelligence. At its core is Lyra, the only AI for CX analytics that connects customer sentiment and themes directly to business goals, enabling data-driven decision-making across industries like retail, finance, travel, and subscription services. The platform offers a comprehensive suite of features to streamline feedback analysis and drive measurable impact.

Key Features:

• Ask Lyra: AI-powered natural language query tool to explore feedback insights.
• Observations: Automated detection of key themes and trends in customer feedback.
• Feedback Analytics: Comprehensive analysis of customer sentiment and feedback themes.
• Custom Reports: Tailored reporting for specific business needs.
• Team Dashboards: Collaborative, role-specific views of customer insights.
• Workflows: Automated processes for handling feedback and follow-ups.
• Alerts: Real-time notifications for critical feedback or changes in sentiment.
• Impact Analysis: Measures the business impact of customer feedback initiatives.
• Product Experience Analytics: Deep insights into product usage and satisfaction.
• Support Data Analytics: Analyzes support interactions to improve service quality.
• Speech Analytics: Extracts insights from voice calls and audio feedback.
• Social CX Analytics: Monitors and analyzes customer sentiment on social media.
• Data Source Integrations: Connects with tools like Zendesk, Trustpilot, Qualtrics, and Intercom.
• Unlimited Users: No per-user fee; includes unlimited admin and platform users.
• Data Security: Compliant with GDPR, CCPA, SOC2 Type II, and ISO 27001:2022.

Pricing: Chattermill offers a usage-based pricing model with three plans: Pro, Team, and Enterprise. Plans are based on data source integrations and data credits (1 credit = 1 piece of feedback). The Pro plan includes 2 integrations and 10,000 credits, the Team plan includes 3 integrations and 30,000 credits, and the Enterprise plan includes 5 integrations and 100,000 credits. All plans include unlimited dashboards, reports, sharing, exporting, and language translations. Additional credits and integrations are available for purchase. Chattermill provides a personalized demo and a self-guided product tour.

Conclusion: Chattermill stands out as a powerful, AI-driven CX analytics platform that empowers businesses to turn raw customer feedback into strategic growth. With its deep integrations, robust security, and the unique AI tool Lyra, it offers a comprehensive solution for teams focused on enhancing customer experience and driving business outcomes.