FunnelStory.ai: Transforming Customer Success with AI Intelligence

FunnelStory.ai is an AI-native platform revolutionizing post-sales operations by leveraging Renari, the world's first AI reasoning engine that combines structured and unstructured enterprise data for deep customer insights. Designed for customer success teams, it enables high-precision churn and expansion predictions up to 9 months in advance, while delivering semantic search, automated workflows, and real-time intelligence across product usage, support tickets, call sentiment, emails, and financial signals. With seamless integrations into tools like Salesforce and Jira, FunnelStory.ai empowers teams to reduce busywork by 80%, cut surprise churn by up to 90%, and triple productivity through agentic automation and continuous intelligence. Ranked #1 Autonomous Customer Success AI by Winning by Design - 2025, the platform deploys in under a day and is backed by robust data privacy compliance, including the EU-U.S. Data Privacy Framework and encryption standards.

Key Features:

• Renari - AI Reasoning Platform: Advanced AI that unifies enterprise data for intelligent insights.
• Customer Journey Mining: Patented technology to uncover leading indicators in customer behavior.
• Churn & Expansion Prediction: Accurate forecasts up to 3–9 months ahead for top accounts.
• Semantic Search: Instant, intelligent access to customer data across multiple sources.
• CRM & Tool Integrations: Deep connectivity with Salesforce, Jira, and other enterprise systems.
• AI-Powered Workflows: Agentic automation for engagement, nudges, and proactive actions.
• Funnel Intelligence AI: Visualize and optimize customer funnel stages with AI.
• Conversation & Support Ticket Intelligence: Analyze sentiment and patterns from interactions.
• SLA Breach Intelligence: Proactively identify and address service-level risks.
• Audience AI: Segment and understand customer behavior at scale.
• Next Step Recommendations: Actionable insights delivered automatically.
• Leadership Revenue Dashboard: Real-time visibility into customer health and revenue trends.
• Continuous Retention Prediction: Ongoing monitoring and forecasting for long-term success.
• Factors Driving Churn Prediction: Identify root causes behind customer attrition.
• Diagnosis & Symptoms: Pinpoint early warning signs in customer journeys.
• Renari - Revenue Bot: AI agent for internal revenue intelligence (sold per user at $99/month).
• Unlimited Journey Funnels: Create and manage custom customer journey models.

Pricing: FunnelStory.ai offers a free trial and personalized demos, making it accessible for evaluation. Pricing begins at $1,899/month for the Starter plan, which includes 1 workspace and 2 seats, with the Enterprise plan available for custom pricing. Additional users ($99/user/month), workspaces ($499/workspace/month), and CRM Sync add-ons ($999/month) are available as upgrades. Renari - Revenue Bot is an add-on priced at $99/month per user and requires a base Starter or Enterprise plan. The platform also supports forever-free customers that do not count toward paid metrics.

Conclusion: FunnelStory.ai stands as a leader in autonomous customer success, combining cutting-edge AI reasoning with actionable insights to drive retention, reduce churn, and supercharge productivity—making it an indispensable tool for forward-thinking customer success teams.