3dolphins.ai: Powering Smarter Customer Service and Sales with AI

3dolphins.ai is a powerful, AI-driven omnichannel platform built by PT. Inmotion Inovasi Teknologi since 2015, designed to revolutionize customer service and sales operations for businesses of all sizes across diverse industries. With advanced generative AI models and seamless integration across 21+ communication channels, it enables companies to automate conversations through intelligent chatbots, manage customer interactions holistically, and boost sales with effective deals and pipeline management. Trusted by over 200 clients—including major Indonesian banks and enterprises like Astra Credit Company and Lembaga Alkitab Indonesia—it has helped improve customer satisfaction by 35% and processes up to 10 million messages daily. The platform’s robust infrastructure, supported by a strong presence in Jakarta and a live chat feature powered by its own Gen AI assistant, makes it a top-tier solution for modern, scalable, and intelligent business communication.

Key Features:

• AI-Powered Chatbots: Automate customer conversations with intelligent, generative AI-driven responses.
• Omnichannel Customer Service: Unify and manage customer interactions across multiple platforms in one centralized system.
• WhatsApp Broadcast Integration: Reach and engage audiences efficiently via WhatsApp messaging at scale.
• Deals and Pipeline Management: Enhance sales strategies with AI-powered tools for tracking and managing customer deals.
• High-Volume Message Processing: Handles up to 10 million messages per day with reliability and speed.
• Multi-Language Support: Offers website content in both Indonesian and English for broader accessibility.
• Live Chat with Gen AI Assistant: Real-time support powered by generative AI directly on the platform’s website.
• Enterprise-Grade Security & Scalability: Built on advanced AI and omnichannel infrastructure trusted by major financial institutions.
• Award-Winning Technology: Recognized with six awards for innovation and performance in AI-driven customer service.

Pricing: 3dolphins.ai operates on a freemium model, offering foundational AI services with optional upgrades for advanced features and enterprise support.

Conclusion: 3dolphins.ai stands out as a versatile and high-performing AI platform that combines intelligent automation with omnichannel capabilities to deliver exceptional customer experiences and drive sales efficiency—ideal for businesses seeking scalable, future-ready communication solutions.