Ventana: AI-Powered Customer Communication at Scale

Ventana is an AI-powered customer experience platform designed to transform how businesses communicate with their customers across multiple channels. Offering CXaaS (Customer Experience as a Service), Ventana enables companies to automate customer interactions through intelligent chatbots, unified messaging across WhatsApp, Instagram, Facebook, Telegram, and TikTok, and advanced conversation intelligence. Built for businesses in travel & hospitality, technology, and field services, Ventana helps teams save over 32 hours per week by handling 80% of customer inquiries automatically with brand-safe, AI-driven responses. The platform features AI that learns from business documents and past conversations, real-time mood detection, smart quick replies, and a 360° customer view with full history and segmentation. With a unified inbox, team management tools, performance tracking, and detailed analytics to measure ROI, Ventana delivers a secure, scalable, and efficient customer communication solution trusted by over 500 Malaysian businesses. As a certified Meta partner and ISO 27001-certified platform, Ventana ensures bank-level security with SSL encryption and is backed by a local Malaysian support team.

Key Features:

• AI-powered chatbots that handle 80% of customer inquiries without coding
• Unified inbox for WhatsApp, Instagram, Facebook, Telegram, and TikTok
• Real-time conversation intelligence and mood detection
• Smart quick replies and brand-safe response generation
• 360° customer view with full conversation history and segmentation
• Team management with role-based access and performance tracking
• Automated work orders and video tutorials
• OCR & barcode scanning for instant information retrieval
• WhatsApp Business API, Facebook Messenger, and Telegram bot integration
• Analytics to track revenue per conversation and measure ROI
• Bank-level security with SSL encryption and ISO 27001 certification
• 14-day free trial with no credit card required

Pricing: Ventana offers three subscription plans: Starter (MYR99/month), Essential (MYR199/month), and Pro (MYR599/month), each with increasing features and capabilities.

Conclusion: Ventana is a powerful, all-in-one AI customer service solution that empowers businesses to deliver consistent, intelligent, and scalable communication across every touchpoint, boosting efficiency, enhancing customer experience, and driving measurable results.