Document360: AI-Powered Knowledge Management for Modern Teams

Document360 is an AI-powered documentation platform designed to streamline the creation, management, and delivery of internal and external knowledge bases. Built for technical writers, customer support teams, and product managers, it combines robust content management tools with advanced AI capabilities to enhance productivity and user engagement. The platform supports a wide range of use cases including software documentation, SOPs, user manuals, and API documentation, making it ideal for SaaS, IT, healthcare, education, and financial services industries. With features like AI Search, AI Writing Agent, AI Chatbot, and Text-to-Audio conversion, Document360 empowers teams to generate, organize, and deliver content with unprecedented speed and accuracy.

Key Features:

• AI Premium Suite: Includes Eddy AI for generative AI tasks such as AI Writing Agent, AI Writer, Glossary Generator, and FAQ Generator.
• AI Search & Answer: Enables intelligent search with natural language queries and AI-powered results.
• AI Chatbot: Provides interactive customer support within the knowledge base.
• Article Summarizer: Automatically condenses long articles into concise summaries.
• Text to Audio Converter: Turns written content into spoken audio for accessibility and on-the-go consumption.
• Pro Analytics: Offers deep insights into article performance, reader behavior, and team activity.
• Custom Workflow Builder: Allows teams to define and automate content approval processes.
• Support Ticket Deflector: Reduces support load by directing users to relevant knowledge base articles.
• Interactive Decision Trees: Guides users through complex troubleshooting steps.
• Site & Portal Customization: Separate interfaces for editors/writers and end-users with full branding control.
• SEO & Site Customization: Optimize knowledge bases for search engines and user experience.
• API Support & Integrations: Connects with tools like Zendesk, Freshdesk, Slack, and Salesforce.
• Media Storage & File Attachments: Manage images, videos, and documents within the platform.
• Localization & Multilingual Support: Auto-translate content into over 50 languages.
• Security & Access Control: Includes role-based access, private documentation, SSO, and audit logs.
• Knowledge Base Assistant: Embeddable widget for seamless user engagement.
• Content Migration & Version History: Easily move existing content and track changes.

Pricing: Document360 offers three tiers: Professional, Business, and Enterprise. The Enterprise plan includes custom AI solutions for high-scale and high-security needs. A free trial is available.

Conclusion: Document360 is a comprehensive, AI-driven platform that transforms how teams create and share knowledge. Its blend of powerful documentation tools and intelligent AI features makes it a top choice for businesses looking to improve efficiency, reduce support costs, and deliver exceptional user experiences.