Staircase.ai: Empowering Customer Success with Real-Time AI Intelligence

Staircase.ai is an advanced AI-powered customer intelligence platform designed to help customer-facing teams predict and prevent churn while uncovering growth and expansion opportunities. Built for Customer Success, Sales, and Professional Services teams, it analyzes real-time signals from emails, tickets, messages, calls, meetings, and product usage across integrated platforms like Salesforce, Slack, Zoom, and Gong. By delivering accurate churn risk scores, health scores, sentiment analysis, stakeholder relationship heatmaps, and live customer journey tracking, Staircase.ai transforms fragmented customer data into actionable insights—eliminating CRM dependency and manual effort. Trusted by global organizations and integrated within Gainsight CustomerOS, it enables teams to act proactively with instant alerts and AI summaries, saving up to 25% of CSM working time and driving measurable results: a 20% reduction in churn and a 22% increase in expansion growth. With enterprise-grade security, seamless onboarding in under a week, and a 4.9 rating on G2, Staircase.ai stands out as a powerful, intelligent partner in digital customer success.

Key Features:

• AI-Powered Churn Prediction Scores™
• Real-Time Sentiment & Engagement Analysis
• Automated Customer Health Scores (Hands-Free)
• Live Customer Journey Tracking
• Stakeholder Network Analysis & Relationship Heatmaps
• Multi-Threaded Engagement Monitoring
• Instant Alerts via Slack and Other Channels
• AI Summaries for Accounts and Meetings
• 360° Data Warehouse with Zero Operational Overhead
• Integration with CRM, Product, Communication, and Task Management Tools (Gmail, Slack, Zoom, Salesforce, HubSpot, Intercom, Zendesk, Mixpanel, Gong, Jira, Clari CoPilot, S3, Google Cloud, Microsoft Teams)
• Executive Dashboards for Team Efficiency and Customer Trends
• AI-Driven Identification of Customer Advocates and At-Risk Contacts
• Topic-Specific Insights for Immediate Action
• Seamless Onboarding in Less Than One Week
• Enterprise-Grade Security (SOC 2, ISO 27001, ISO 42001)
• Integration with Gainsight Atlas AI Agents
• Accessible via dedicated Gainsight CustomerOS login

Pricing: Staircase.ai offers a free Churn Analysis Report and a free Expansion Report upon request, making it accessible through a freemium model with trial-like access to valuable insights.

Conclusion: Staircase.ai is a transformative AI tool that elevates customer success operations with intelligent, real-time insights, enabling teams to retain customers, drive expansion, and work smarter—backed by powerful integrations, proven results, and trusted enterprise security.