Sturdy.ai: Proactive Customer Retention Powered by AI

Sturdy.ai is the world’s first AI customer warning system, designed to help B2B companies predict and proactively address customer risks by analyzing unstructured data from every communication and usage platform. It consolidates insights from tools like Zoom, Slack, Gmail, Salesforce, Gong, and more, transforming customer conversations into actionable intelligence without requiring data logging, tagging, or model training. The platform enables root cause analysis, delivers objective account summaries, and automates workflows in existing tools to drive retention and reduce churn. With a focus on privacy, security, and ethics, Sturdy.ai ensures GDPR compliance through automatic PII anonymization and redaction. It’s trusted by customer-facing teams including Customer, Renewal, Product, Marketing, and Operations & BI, delivering measurable results such as 30% month-over-month retention improvement and 100% retention in large customer segments.

Key Features:

• AI-Powered Customer Warning System: Proactively identifies risks like imminent cancellations and drivers of customer frustration.
• Unified Customer View: Uses AI-driven entity resolution to merge data across systems and eliminate duplicates.
• Cross-Platform Data Consolidation: Aggregates customer usage and communication data from over 20 tools including Slack, Zoom, Salesforce, Gmail, Gong, and HubSpot.
• Unstructured Data Analysis: Processes messy, unstructured text from emails, chats, calls, tickets, and transcripts with deep contextual understanding.
• Automated Workflow Triggers: Instantly activates workflows in Salesforce, Slack, Jira, Zendesk, and Gainsight based on real-time signals.
• Customizable Intelligence: Supports business classification language models and custom data signals for tailored insights.
• AI Search Across Silos: Enables context-aware, semantic search through fragmented customer data sources.
• Revenue Risk Calculator: Estimates at-risk revenue and helps prioritize high-impact accounts.
• No Data Engineering Required: Eliminates the need for data engineers, batch uploads, or manual data entry.
• GDPR & Privacy Compliant: Automatically anonymizes and redacts PII to meet strict data protection standards.
• Free Retention Audit: Offers a no-cost assessment to analyze customer data and uncover revenue risks.
• Fast Integration: Setups take less than an hour of IT resources and are fully operational in just a few days.

Pricing: Sturdy.ai offers a Free Retention Audit and a Free Churn Assessment, making it accessible for teams to evaluate their customer risk landscape with no upfront cost. This freemium trial model allows organizations to experience the platform’s value before committing.

Conclusion: Sturdy.ai is a transformative AI platform that empowers B2B organizations to maintain exceptional customer retention by turning unstructured conversations into predictive, actionable insights—delivering real business impact with minimal setup and maximum privacy.